Refund & Return Policy 

Last updated: October 2025

At railson.ch, we want you to be completely satisfied with your purchases. This page explains our policies regarding refunds, returns, shipping, digital products, disputes, and chargebacks.

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General Refund & Return Policy

Since all our products are Print on Demand (POD) and made especially for you, we do not accept returns or exchanges due to buyer’s remorse, wrong size, or personal preference.

However, if your item arrives damaged, defective, or significantly different from what you ordered, please contact us within 7 days of delivery, including photos of the product and packaging.
Once verified, we’ll offer a replacement or a full refund.

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⚠️ Note: Production and shipping are handled by Printful, our fulfillment partner. We will coordinate with them to resolve any issues as quickly as possible.

📩 Email: hello@railson.ch
📱 WhatsApp: Message us on WhatsApp

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Shipping & Delivery Information

All products are printed and shipped by Printful, our trusted fulfillment partner.

Production & Delivery Times:

• Production: 2–5 business days

• Estimated delivery: 7–20 business days, depending on location

• Tracking numbers are provided for shipped orders

Shipping Costs:

• Automatically calculated at checkout

• In case of delays or lost packages, we will contact Printful and update you

Customs & Import Taxes:

• Some countries may charge customs fees or import taxes. These are the customer’s responsibility.
  
   

Digital Products

For downloadable products (PDFs):

• Files are delivered automatically after payment confirmation

• Refunds are not available once the product has been downloaded, except for technical issues

• If you encounter problems accessing the file, please contact us immediately
  
   

Customer Disputes & Chargebacks

While we strive to provide excellent service, disputes may occur. If a customer is unsatisfied:

1. Contact us first before filing a bank dispute

2. We may provide a full or partial refund to resolve the issue

3. Keep all communication and records of delivery
   
    

Chargebacks:

• A chargeback occurs when a bank or card issuer reverses a payment due to a dispute

• Chargebacks involve time, fees, and reputational risk for merchants

• Resolving issues directly with the customer before it becomes a chargeback is strongly recommended

• Funds removed via chargeback are not replaced, and multiple chargebacks may flag your account as “high-risk” with Wix Payments or other providers
  
   

Tips to Avoid Disputes

• Respond promptly to customer inquiries and emails

• Keep records of all communications and delivery confirmations

• Offer refunds or replacements quickly for legitimate issues

• Ensure product descriptions are clear and accurate to reduce misunderstandings
  
   

Summary

• POD items: no returns/exchanges for personal preference

• Damaged/defective items: contact us within 7 days for replacement/refund

• Digital items (PDFs): refunds only for technical issues

• Chargebacks: avoid by resolving disputes directly
   

📩 Contact: hello@railson.ch
📱 Message us on WhatsApp