Fundamental Notions of Cookie Policy

This Cookie Policy explains how railson.ch uses cookies and similar technologies to enhance your browsing experience, personalize content, and analyze traffic — in compliance with the Swiss Federal Act on Data Protection (FADP) and aligned with the EU GDPR principles.

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What are cookies

Cookies are small text files stored on your device when you visit a website. They help remember your preferences and allow the website to function properly.

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How we use cookies

We use cookies to:

• Ensure the basic functionality of the store (checkout, login, PDF downloads, etc.);

• Remember your browsing preferences;

• Analyze site traffic and performance (via tools such as Google Analytics or Wix Analytics);

• Provide personalized experiences and relevant advertising (when applicable).

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Types of cookies we use

1. Essential cookies: Required for the site to operate (cart, checkout, downloads).

2. Performance cookies: Help us understand visitor behavior and improve usability.

3. Marketing cookies: Used to deliver relevant ads and measure campaign performance (e.g., Google Ads, Meta Pixel).

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Legal basis & consent

When visiting our website, you are informed about cookie usage and can accept, reject, or customize your preferences at any time.
You have the right to withdraw consent and access, correct, or delete your personal data, in accordance with Swiss FADP regulations.

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Managing cookies

You can control or delete cookies through your browser settings.
Please note that disabling essential cookies may affect website functionality.

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🔒 Privacy Policy

We value your privacy.
Your personal information (such as name, email, and address) is used only to process orders and manage communication.
We do not share your data with third parties, except with our printing and shipping partners (like Printful) when necessary to fulfill your order.

You may request your personal data to be updated or deleted at any time by contacting us.

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📄 Terms & Conditions

By purchasing from our store, you agree to the following:

• Each product is made to order and printed on demand.

• Production and shipping times may vary depending on demand and destination.

• Product images are for illustrative purposes; slight color or placement variations may occur.

• In case of a defect or production error, we will replace or refund the item.

We reserve the right to update our terms and policies at any time.

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💬 Customer Disputes & Chargebacks

We do our best to ensure your satisfaction. If any issue arises with your order:

1. Please contact us before filing a dispute with your bank.

2. We will provide support and, if necessary, issue a full or partial refund.

3. We keep records of all communications and delivery confirmations.

In the event of a chargeback, we will cooperate with payment providers to present evidence of shipment and communication.
However, our goal is always to resolve the issue directly with you, ensuring a smooth and positive experience.

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Changes to this policy

We may update this policy periodically. Please review it from time to time to stay informed.

📧 Contact: hello@railson.ch

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